Who We Are

Who We Are

Together we create lifelong relationships and financial success
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2021 Annual Report

2021 Annual Report:

PFCU’s 2021 Annual Report: Big enough to bank, small enough to care for every caregiver, care worker and child care provider.


Who We Are

We are a non-profit credit union for caregivers and care workers, by caregivers and care workers. You work tirelessly to care for people, so let us support and protect your financial well-being and future. In fact, we’ve been embracing this philosophy for 60 years. What’s not to love?

Mission Statement

Together we are creating lifelong relationships and financial success.

Vision Statement

To be the primary financial partner of healthcare employees

Our Values

PFCU is a unique organization with deep and abiding human values: People, Promise, Passion, Protection, and Priority.

Promise

We promise to provide the highest level of personal financial services in a friendly, professional manner. We promise to increase the knowledge and ability of our members to manage and control their financial well-being. We promise to work hard in supporting our community and to speak the truth both internally
and externally.

People

We are a people-centered organization. When our members and communities succeed, we all succeed, and that success can’t happen without great employees. We respect and value the things that make our staff individuals and we’re committed to creating a culture of inclusion and diversity.

Passion

At PFCU we have a passion for making a positive difference in the lives of those who live and work in the communities we serve. We will give members and the community the experience of what’s been missing from their financial institutions, from a trusted partner. And we will embrace what they give us in return.

Protection

We are dedicated to serving our members’ best interests, continuing to protect their personal information and assets, and earning their trust and confidence by operating in an ethical and financially sound manner.

Priority

At Providence Federal Credit Union, no priority is greater than our members. We’ll work to enhance our members’ financial health and quality of life through the application of innovation and technology accessible 24 hours a day, 7 days a week.

We Bank On Trust

When you join PFCU, we welcome you as a part-owner. You have a say in how we do business, regardless of how much money is in your account. Each year, we measure what’s important to members and release a report with all the details – including key financial information.

View Annual Reports

We Are Inclusive

No one who’s caring for others should have to worry about basic financial needs. We try to reduce financial stress for healthcare and care workers by offering affordable interest loans, higher savings yields, lower fees, and free multilingual financial advice. 

We’ve been serving caregivers for 60 years so we know that everyone’s case is unique. We work hard to help people in difficult financial situations. We want to hear your story and find all the ways to say “YES”. Our banking decisions are not automated but are made by our employees. 

View Membership APPLICATION

We Support Our Community

From helping Providence employees overcome financial hardship to volunteering hundreds of hours for community causes, we’re committed to being a financial institution that makes an impact in more than just dollars and cents.

Learn about our community impact

We Are Modern

We embrace the technology that makes saving and lending easier, so you can transact from home or work if that’s convenient for you. 

We want to make credit union functions like applying for a loan, paying utility bills, and transferring money more accessible to you than ever before. On the other hand, you can call in to lodge money, make a payment or ask for advice. You don’t get that everywhere these days!

But don’t worry. Despite the innovations, the technology, and the enthusiasm, we’re still very firmly rooted in the community. And that’s something we will never forget.

Learn about PFCU membership

Your customer service is impeccable! Very friendly and personable.

Amele C. | Member

Need more information?

Connect with a PFCU Member Consultant, by scheduling an appointment, video chat, email, or phone.

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