We’ll be closing at 1:30 pm on Tuesday, July 30 for an All Staff Meeting. We’ll resume regular business hours the following day, July 31.

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Tips for managing
your finances

FAQ Category: Services
  • Are the ITM remote, digital transactions secure?

    Absolutely. When using an ITM, transactions are just as secure as those conducted in-person with tellers or member service representatives inside one of our branches.

    Read more…: Are the ITM remote, digital transactions secure?
  • I noticed an error on my credit report for a Providence Federal Credit Union Credit Union loan. What should I do?

    If you notice an error on your credit report while applying for a Providence Federal Credit Union loan, please contact us immediately to rectify the issue. Did you know you can check your own credit score for free once annually? A good credit score is essential to your financial health. Visit annualcreditreport.com to receive a…

    Read more…: I noticed an error on my credit report for a Providence Federal Credit Union Credit Union loan. What should I do?
  • How soon do ITM deposits, withdrawals or payments show up on my account?

    Immediately. ITM are just as efficient and quick as in-branch transactions. While ATM transactions are also quick to appear in your account, with an interactive teller or member service representative, you can always ask about changes to your account or for confirmation of the transaction.

    Read more…: How soon do ITM deposits, withdrawals or payments show up on my account?
  • Are the ITM Video Tellers Providence FCU employees?

    All interactive tellers and member service representatives are Providence FCU employees. The only difference is that they are co-located at our Milwaukie office to support all financial needs remotely. They receive the same training and meet the same privacy requirements as our in-branch tellers and member service representatives. 

    Read more…: Are the ITM Video Tellers Providence FCU employees?
  • What happens if I deposit a check and it bounces?

    Please contact the person or company that wrote the check to alert them of the issue. This issue typically occurs when the checking account from which the funds were being withdrawn does not contain sufficient funds to cover the check. Follow these guidelines to ensure that the checks you write always clear: Never write checks…

    Read more…: What happens if I deposit a check and it bounces?
  • Why did my check bounce when I had money in my account?

    If you write a check and do not have enough money in your account by the time the check clears, the check will be returned to the payee (i.e. “bounced”). Providence Federal Credit Union assesses a Non-Sufficient Funds (NSF) fee in these instances. Please refer to our up-to-date Fee Schedule for exact pricing. Follow these…

    Read more…: Why did my check bounce when I had money in my account?

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