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your finances

FAQ Category: Online Banking
  • Why did my recipient receive a paper check when I paid through Providence Federal Credit Union’s online bill pay?

    When using Online Bill Pay, a paper check will only be sent if the recipient’s account cannot receive electronic transfers. If your recipient has received a paper check from your online bill payment, they may deposit it as they would any normal check.

    Read more…: Why did my recipient receive a paper check when I paid through Providence Federal Credit Union’s online bill pay?
  • How much does it cost to use Online Banking?

    Online Banking is a free service for anyone who has any account with Providence Federal Credit Union.

    Read more…: How much does it cost to use Online Banking?
  • What do I need to begin using Online Banking?

    To enroll in Online Banking you will need: With Online Banking you can also take advantage of all of these great, free, features: Enroll Here

    Read more…: What do I need to begin using Online Banking?
  • How do I log out of Online Banking?

    To log out of Online Banking, simply select the “Log Out” option or close out of the browser. If you do not log off, your Online Banking session will eventually timeout automatically for your protection.

    Read more…: How do I log out of Online Banking?
  • How can I make a loan payment to another financial institution using Online Banking?

    You can transfer money to your accounts at another financial institution using electronic transfers in Online Banking. Electronic transfers can be made from your savings, checking or credit card accounts.

    Read more…: How can I make a loan payment to another financial institution using Online Banking?
  • Why didn’t my monthly payment automatically process?

    This situation is evaluated on a case-by-case basis. Please contact us for assistance.

    Read more…: Why didn’t my monthly payment automatically process?

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