We will be closed on Monday, May 27 for Memorial Day.

Sign in

Tips for managing
your finances

FAQ Category: ITM
  • Do I have to use the ITM video banking function?

    No. The ITM can be used just like an ATM if you simply insert your card into the machine. This allows you to make simple ATM transactions without needing to speak to a representative, while still having the option to speak to a live representative if you would like some assistance. We have a video that…

    Read more…: Do I have to use the ITM video banking function?
  • Are the ITM remote, digital transactions secure?

    Absolutely. When using an ITM, transactions are just as secure as those conducted in-person with tellers or member service representatives inside one of our branches.

    Read more…: Are the ITM remote, digital transactions secure?
  • Are the ITM Video Tellers Providence FCU employees?

    All interactive tellers and member service representatives are Providence FCU employees. The only difference is that they are co-located at our Milwaukie office to support all financial needs remotely. They receive the same training and meet the same privacy requirements as our in-branch tellers and member service representatives. 

    Read more…: Are the ITM Video Tellers Providence FCU employees?
  • Where can I access an ITM (Interactive Teller Machine)?

    ITM Locations: Providence Portland Medical Center: 4805 NE Glisan Street Portland, OR 97213 St. Vincent Medical Center Branch: 9205 SW Barnes Road Portland, OR 97225 Milwaukie Branch: 6400 SE Lake Road, Suite 125 Milwaukie, OR 97222 View our Contact page to learn more about these locations. ITMs allow members to speak directly via a live-feed…

    Read more…: Where can I access an ITM (Interactive Teller Machine)?
  • What can an ITM (Interactive Teller Machine) do?

    Members can speak directly via a live-feed monitor to a member service representative about a variety of financial services.  These services include: Members can also use an ITM exactly as they would an ATM, by simply inserting their card to bypass the video call features. Learn more on our ITM Page.

    Read more…: What can an ITM (Interactive Teller Machine) do?

Search