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FAQ Category: Digital Banking Upgrade
  • Will all the alerts I’ve created for my online and mobile accounts still work?

    No. Any previous alerts will have to be set up again with the new eAlert tool. But with this upgrade you will be able to customize more alerts and notifications easier and faster! To set alerts in the new online banking, just go to your profile, and select Settings > Security > My Alerts >…

    Read more…: Will all the alerts I’ve created for my online and mobile accounts still work?
  • Will Internet Explorer be supported?

    Internet Explorer is not supported. You will need to use a recent version (the last two released) of Google Chrome, Mozilla Firefox, Apple Safari, or the previous version of Microsoft Edge.

    Read more…: Will Internet Explorer be supported?
  • Can I still deposit checks in the app? 

    Yes, Remote Deposit Capture (mobile deposit) will be in your new mobile banking app.

    Read more…: Can I still deposit checks in the app? 
  • Will I have to re-enter my bill pay information? 

    No, existing payees, payment history, and recurring bill payments will carry over to the new system. Be sure to confirm this transfer once you log in after the upgrade.

    Read more…: Will I have to re-enter my bill pay information? 
  • Where is my account and routing number on the new system?

    Providence Federal Credit Union’s routing number is 323075945. As for the account number, there are two easy ways to find it in Online Banking or the PFCU Mobile Banking App. You can also find this information on your monthly statements. Online and Mobile Banking Option 1:On the main menu dashboard along the left side of…

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  • Will I need to reinstall the mobile app?

    The existing app version will no longer work on October 10, 2023. Your process for getting the updated app depends on your phone platform. Review the instructions below, based on your phone platform: Apple (iOS) Users: If you have an Apple iPhone (iOS 14 or higher), the new mobile app will update automatically based on…

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