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Tips for managing
your finances

FAQ Category: Debit Card
  • My card is being denied at the merchant, what do I do?

    There can be several reasons that a card would be denied. For security reasons, the specifics of your situation must be dealt with in confidence. Please contact us or visit a branch location to go over your transaction history.  

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  • What are the ATM / Debit Card fees?

    Please see our Deposit Fee Schedule on our Rates Page for a current listing of debit card fees, like card replacement and rush delivery. For usage at an ATM you can access nearly 120,000 ATMs across the country for free! Visit any ATM that displays an Allpoint, CO-OP, or MoneyPass logo: Find a surcharge-free ATM…

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  • How do I change my personal identification number (PIN) for my debit card?

    If you are an established cardholder and either don’t know or have forgotten your PIN for your debit card, please call 800-631-3197. To expedite the process please be sure to have your debit card available. For new debit card holders, you will be able to set your own PIN at the time of activation or…

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  • What is my PIN for my debit card?

    If you do not know your PIN, contact us at 888-849-5189 to select or change your pin. To expedite the process, please be sure to have your debit card available.

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  • How do I set up travel notices for my debit card?

    You can set up travel notices in Online Banking or the PFCU Mobile Banking App. Go to Cards in the dashboard, click on a card and select Travel.

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  • How do I activate my debit card?

    You can activate your card in Online Banking or the PFCU Mobile Banking App, by selecting Cards in the dashboard. If you need further assistance, call (888) 849-5189 or visit one of our Branches today! If you stop by, please bring a valid photo ID.

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