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Tips for managing
your finances

FAQ Category: Debit Card
  • What should I do if an ATM deducts funds from my account but does not dispense the money?

    If the ATM belongs to Providence Federal Credit Union, stop by a branch to complete the necessary paperwork. If the ATM belongs to another financial institution, you must contact them to resolve the issue.   Related Information Haven’t signed up for Online Banking yet? No problem! With Online Banking, your accounts are just a mouse…

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  • How much does it cost to replace my debit card?

    Please review our Fee Schedule for our current Card Replacement Fee.   Lost your Card? If your card has been lost or stolen contact Visa Card services immediately at (503) 215-6090 .   Related Information Visa benefits just for you from PFCU! If your credit card company has increased your rates, bumped up your minimum…

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  • I am receiving a “”bad PIN”” error message at the ATM; what does that mean?

    If you are receiving this message, your card may be blocked, or you may need to reset your PIN. Please Contact Us or visit a branch today for further assistance.   Related Information Thinking about your account security? We are too! While we have state-of-the-art systems in place to ensure that your information stays safe,…

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  • How do you determine exchange rates for foreign transactions?

    Exchange rates are calculated in global currency markets. Fluctuations in exchange rates may occur due to: Inflation Interest rates Budget deficits Public debt Trade policy Political stability Economic performance   Related Information Planning on traveling or shopping abroad? If you’re preparing to travel out of the country and intend to use your PFCU Visa credit…

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  • What do I do if my personal identification number (PIN) does not work?

    If you would like to reset your PIN, follow the steps below: Contact us at 503-215-6090 or 888-849-5189 (Toll-Free), option 3, then option 4, to reset your PIN.

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  • Why are my debit transactions being denied so often?

    There are several potential reasons your card keeps being denied. For security reasons, the specifics of your situation must be dealt with in confidence. Please contact us at (503) 215-6090 or visit a branch to go over your transaction history.   Related Information Coming up a little short? Try Courtesy Pay! We’re proud to offer…

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