Video Chat
Important Notice
A new online and mobile banking experience launches on Tuesday, October 10, 2023. This new banking experience will come with the ability to connect face-to-face with a PFCU teller directly from your online banking and mobile app. This removes the need for a separate app like VidMe, which will no longer be available to use starting October 10.
How Video Banking will work starting October 10:
- In the more services tab of your PFCU Mobile Banking App, or Online Banking, select Video Banking.
- Enter your information and you’ll be connected with a representative.
- Ask questions, open a membership, discuss loans, wire money, make transfers, and more.
For more information about the Digital Banking Upgrade be sure to check out our Digital Banking Upgrade Hub linked below:
Digital Banking Upgrade HubWe like to put a face to a name
Sometimes it’s hard to make it to a branch. Now you can talk to us face-to face on a video chat, just like when you talk to your friends and family. All you need is a device with a camera or webcam, an internet connection, and our free VidMe app.
Download our VidMe app on your phone or tablet to conveniently bank from the comfort and convenience of your own home. During normal business hours, you can:
- Apply for a Loan
- Open a New Account
- Ask Questions
- And more
Simply download our app in the Apple App Store or Google Play MarketPlace. Then select a service (member services or loans) and click on “Start Video Call”. It’s that easy! We can’t wait to see you!
Frequently Asked Questions
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Need more information?
Connect with a PFCU Member Consultant, by scheduling an appointment, video chat, email, or phone.
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