Digital Banking Upgrade
A new experience is coming soon!
Your hub for everything related to the new digital banking experience!
New Online and Mobile Banking Launches:
TUESDAY, OCTOBER 10, 2023
Get ready for an all-new digital banking experience! We are recreating and redesigning your virtual branch. Your online and mobile banking upgrade starts October 10.
Countdown
New Features
Our new digital banking will have a sleek, updated interface that works on your desktop, laptop, tablet, mobile, or smart watch* — giving you the freedom to do your banking wherever and whenever.
Here are a few of the exciting upgrades you can expect:
LiveChat
Language Support
Personal Dashboard
Light/Dark Mode
Left-Handed Friendly
Colorblind Accessibility
Card Services
Credit Score
*Smart watches (Apple and Android) can only be used to view balances.
Tutorial Videos
Videos coming soon!
Important Changes
New Alerts Tool
Good News! Our new alerts tool will be easier to use with more custom real-time alerts. Current users – Be sure to reset your alerts using the new tool on 10/10/2023!
New Mobile Banking App
The new mobile banking app will go live on 10/10/2023 at 10 AM. Be sure you have our new app.
Video Banking in Digital Banking
On October 10, you’ll be able to connect face-to-face with a PFCU teller directly from your online banking and mobile banking! No more separate app (the VidMe app will no longer be available).
Tips to Prepare
As we prepare for our new system, our primary goal is to make this as easy as possible for our members. There are a few quick things you can do to prepare:
Online Banking Username
Change your username if you log into online banking using your member account number:
After the upgrade on October 10, if you log in with your member account number, you’ll be prompted to create a new username. This change applies an extra layer of security to help safeguard your accounts. If you haven’t changed your username by November 10, you must re-register for online banking. To avoid any delays, take a moment now to change your username; simply click “forgot username” from the online banking login screen and follow the prompts to change it.
Who does this affect?
Anyone who uses their member account number to log in.
Contact Information
Make sure your email address is up-to-date on our system:
- Log in to Online Banking and click the settings icon (top right gear icon), then under Contact Info you can make any necessary changes to your username, address, phone number, and/or email address.
- Call us at (503) 215-6090.
Who does this affect?
All members. Your current email address will allow us to send you updated and helpful information about our upcoming new digital banking platform.
EXTERNAL TRANSFERS (ACH)
From September 30, you won’t be able to add a new payee.
For 10 days prior to the upgrade, you will be unable to add a new ACH external transfer payee. This functionality will return on October 10.
Who does this affect?
Anyone who needs to add a new external transfer payee after September 30.
Changes for Quicken Users
You will need to take action both before and after the upgrade to ensure that your data transfers smoothly to the upgraded digital banking system.
Click here for step-by-step instructions.
Who does this affect?
Anyone who connects to PFCU using QuickBooks, Quicken, and other Intuit Programs.
News & Updates
We want to make sure that the upgrade process is as easy as possible for our members and that you know what’s happening every step of the way. Over the next couple of months, we’ll share up-to-date information via email, our website, and social media channels.
Communications sent to digital banking members to date.
FAQs
Your frequently asked questions to get answers and learn more about your future digital banking platform.
Digital Banking Upgrade FAQs
October 10, 2023. As we prepare for this upgrade, we will communicate relevant information through email, online banking, and our website.
We’re always evaluating our services and how we can make them easier and more convenient for our members. We’re updating our online and mobile banking to provide our membership with more features, a new modern design, and enhanced security.
No. Your member number, routing number, checks, bill pay payees, and Debit/Credit Card numbers will all remain the same.
You can log in with your current username and password.
However, if you are using your member account number to log in, you will be prompted to change your username. This is because we’re applying enhanced authentication technology to protect your data and accounts. Please note that if you haven’t updated your username by November 10, 2023, you must re-register for online banking. We recommend that you take a moment to click on “forgot username” from the online banking login screen and follow the prompts to change it.
You will only need to set up or re-enter information for a couple of services once the upgraded digital banking platform is live:
- Alerts– The upgraded system will have new and improved Alert options. Previous alert settings will need to be reset after the upgrade. To set up new alerts, visit your profile on the top right. Select Settings, navigate to Security, and click on Alerts.
- Muti Account Access – To view other accounts for which you are the joint owner, call us to set up access. Once set up, you can view all your accounts in one area.
The existing app version will no longer work on October 10, 2023.
Apple (iOS) Users:
If you have an Apple iPhone, you’ll need to download the new app. The latest version of the app will display a white icon with an orange background.
Android Users:
If you have an Android phone and have set your apps to update automatically, you won’t need to download our new app. If not, you must manually update the app to the latest version after the system returns online.
For Android and Apple users, the new app icon will have a white “P” logo on an orange background:
There are two easy ways to find your account number and routing number, and they work the same way regardless of whether you are in Online Banking or our Mobile Banking app.
Option 1:
On the main menu dashboard along the left side of the screen, select “More Services” (on Mobile you will find this by expanding the dashboard at the bottom), then select “Routing & Account Numbers” to reveal the information for your various accounts. In order to view the entire account number you may need to tap on the eyeball icon to the right of the number.
Option 2:
From the home page, select the account that you wish to find the account number for. Then scroll to the bottom of the page, past all of the transactions, and you’ll find all the basic information for that account. In order to view the entire account number you may need to tap on the eyeball icon to the right of the number.
No, existing payees, payment history, and recurring bill payments will carry over to the new system. Be sure to confirm this transfer once you log in after the upgrade.
Yes, Remote Deposit Capture (mobile deposit) will be in your new mobile banking app.
Internet Explorer is not supported. You will need to use a recent version (the last two released) of Google Chrome, Mozilla Firefox, Apple Safari, or the previous version of Microsoft Edge.
No. Any previous alerts will have to be set up again with the new eAlert tool. But with this upgrade you will be able to customize more alerts and notifications easier and faster!
To set alerts in the new online banking, just go to your profile, and select Settings > Security > My Alerts > Add New Subscription.
To set alerts in the new mobile app, just go to your profile, select Settings > Security > Manage Alerts; click on the menu icon (three lines), and select “My Alerts” from the drop down menu and then “Add New Subscription”.
Need more information?
Contact us by phone at (503) 215-6090 or view our Contact page.
