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FAQ Category: General
  • What makes PFCU different?

    We’re grateful to be a part of a community committed to helping those in need, especially when they’re the very people who provide essential services to our communities. For 60 years, our members and employees have volunteered their time and donated their money to serve local organizations including Camp Erin, Kells Green Rain Event, Oregon Food…

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  • What is an IBAN and is it required for international transfers?

    The International Bank Account Number (IBAN) is an international standard of identifying bank accounts. These numbers are used when making or receiving international payments.  The IBAN varies by country/institution and does not replace your account number. Only the institution servicing an account can provide the correct IBAN of that account and it must be obtained…

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  • How long does it take to verify a deposit?

    Deposit times vary depending on when and where you make them. Review our Funds Availability Policy for specific information on deposit availability! If your deposit does not appear in your account after the appropriate amount of time, visit a branch or contact us.   Related Information Don’t have Providence FCU Mobile? Get started with Mobile…

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  • If someone transfers money into my account, can they see my account balance?

    No. You and your financial institution are the only ones who can view your account balances. If you suspect your Providence Federal Credit Union accounts have been compromised, contact us immediately so that we can assist you in safeguarding your information.   Related Information Thinking about your account security? We are too! While we have…

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  • How can I submit a secure message?

    To send a secure message log in to your Online Banking account and click on the mail icon in the upper right. Next click New Message, and then compose you message. We also welcome you to send us an email at [email protected]. For security reasons, do not include confidential information such as account numbers or…

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  • What is the difference between account balance and available balance?

    Your account balance is the total amount of money that is currently in your account, including all funds engaged in holds and pending transactions.  Your available balance is the total amount of money in your account that is accessible for purchases and withdrawals. This number does not include held or pending funds. Please note, available…

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