LET’S GET PERSONAL.
We are thrilled to announce that not one, but three of our locations will now offer members all the perks of an Interactive Teller Machine (ITM)! These updated machines are available at our Providence Portland Medical Center at 4805 NE Glisan Street, St. Vincent Branch 9205 SW Branes Road, and our Milwaukie Office at 6400 SE Lake Road, Suite 125.
Enjoy all the benefits of an ATM -- on a more personal level.
ITMs allow you to conduct transactions with a teller through a video screen. The branch will also include an Interactive Service Space where members can enter a private booth and interact directly via video conference with a Member Service Representative. While the ITM is focused on transactional needs like deposits and withdrawals, the Interactive Service Space is designed for more in-depth financial services like opening new accounts or applying for a loan. The Interactive Service Space has a card reader on the door to provide a secure and private space to discuss your financial needs with a Member Service Representative. Just swipe your Providence Federal Credit Union credit or debit card to get access.
The beauty of re-imagining something is that you can take what already works and make it even better. By offering face-to-face interactions with tellers and member service representatives through video conferencing, members can tap into the services you’ve come to expect from an ATM *plus* services traditionally offered at a full-branch. Here are a few services that will now be available at our Providence Portland Medical Center location:
Make a Deposit
Check Account Balances
ITM & Interactive Space Add-Ons
Open a New Savings or Checking Account
Open a New Loan or Line of Credit
Make a Loan Payment
Get a Cashier's Check
Manage Account Settings
What is an Interactive Teller Machine (ITM)?
ITMs look similar to ATMs and can do everything an ATM can do plus what was typically only available at a branch – human beings. ITMs provide more personalized financial service through interactive video conferencing with real-life tellers to complete transactions.
What can an ITM do?
ITMs allow members to talk directly to a teller through a video screen to process ATM transactions plus a few more such as:
Cash and deposit checks
Make loan payments
Get cashier’s checks
What is the Interactive Service Space
At its core, the Interactive Service Space is a remote, video conferencing space designed to support members with secure, personalized financial service from a member service representative. The services mirror those that banks have traditionally offered only brick and mortar branches. The goal is to bring the credit union to the members rather than requiring members to come to the branch.
What does the Interactive Service Space provide?
The Interactive Service Space at Providence Portland Medical Center is a private, secure booth where members can talk directly via a live-feed monitor to a member service representative about a variety of financial services. These services include:
Opening checking and savings accounts
Managing existing accounts
Opening new lines of credit
Manage account settings
Why is Providence FCU using an ITM?
Our focus has always been to provide convenient, accessible financial service to our members. We recognized the need for financial support at our Providence Portland Medical Center location, as well as the opportunity to expand that service to include more personal, in-depth financial support that is typically only available in-person at a branch. ITMs give us the ability to merge the best of worlds; providing immediate transactions while meeting members face-to-face at the Providence Portland Medical Center. Members don’t need to come to us; we’re coming to them.
Are the ITM video tellers and Interactive Services Center member service representatives Providence FCU employees?
All interactive tellers and member service representatives are Providence FCU employees. The only difference is that they are co-located at our Clackamas head office to support all financial needs remotely. They receive the same training and meet the same privacy requirements as our in-branch tellers and member service representatives.
For sensitive financial needs, can I have a private conversation with a member service representative?
Definitely. This was a key reason we decided to remodel the Providence Portland Medical Center location. ATMs are great for day-to-day transactions. The Interactive Service Center is a single-use booth that provides the privacy for members to discuss sensitive or broader financial needs with a member service representative.
Are these remote, digital transactions secure?
Absolutely. When using an ITM or the Interactive Services Center, transactions are just as secure as those conducted in-person with tellers or member service representatives inside one of our branches. For more sensitive financial discussions, members can access the Interactive Service Center by scanning their Providence FCU debit or credit card to access a private, single-use booth where they can have a secure conversation with a member service representative over video.
How soon do deposits, withdrawals or payments show up on my account?
Immediately. ITM and Interactive Services Center transactions are just as efficient and quick as in-branch transactions. While ATM transactions are also quick to appear in your account, with an interactive teller or member service representative, you can always ask about changes to your account or for confirmation of the transaction.