How We Can Help

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Providence FCU COVID-19 Response Plan

As more information becomes available, we will be updating this page as well as Facebook.

How We Can Help

The core of the credit union movement is people helping people. We are committed as a credit union to doing the right thing for our members and the Providence Caregivers, which is why we're offering the following solutions to help.

Effective immediately, Providence FCU members in need of assistance have access to these special offers:

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Skip A Loan Payment

Skip a payment for up to 60 days on your consumer loans, allowing you to free up money for unexpected expenses. Plus, we’re waiving the processing fee.   

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Hardship Personal Loan

We are offering a low interest rate loan to help offset lost income or pay other expenses such as medical or childcare. 

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Caregiver Loan

The furnace goes out, your car needs repairs, an unexpected medical bill comes up. Whatever the situation, our Caregiver loan can help you handle life’s little surprises today while giving you flexibility you need to prepare for tomorrow.  

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Financial Coaching

Schedule a one-on-one financial coaching session with one of our credit union certified financial counselors. Get help with debt repayment, credit repair, improving your plan and more. 

During this uncertain time, we are committed to helping you create clarity and calm resources that will give you valuable and free advice that will help you feel better and do better financially. At Providence Federal Credit Union, we take your financial health seriously, because you deserve to receive the high-quality care that Providence is known for. Please visit this link to review financial resources available to you.

Branch Closures

Our St. Vincent’s and POP II locations will be temporarily closed, beginning Monday, March 23rd. These locations will remain closed for at least two weeks or more, depending on circumstances. As more information becomes available, we will be updating this page as well as Facebook. 

Providence FCU St. Vincent Branch Night-Drop and Safety Deposit Box Access

Night-Drop: 

Will be processed on Monday and Friday. We encourage you to continue to use the ATMs to deposit and withdraw money, surcharge-free or use our mobile banking app to deposit checks through mobile deposit. 

Safety Deposit Box Access: 

To schedule an appointment to access your safety deposit box please call our Member Care team at 503-215-6090 or email membercare@providencecu.org.

There are two main reasons for this:

First, the closing of schools has placed several employees in a difficult situation with finding childcare. Closing two of our branches will allow us to consolidate employees to the remaining Milwaukie Administrative location in order to cover for those staff members requiring extended time off to care for their children and arrange for more long-term care options.

Second, this supports preparations for a specific segment of our business continuity plan, should we be forced to operate with fewer staff due to COVID-19. Temporarily consolidating will allow us to rotate employees in groups to help reduce their exposure, minimizing the risk of a company-wide outbreak.

In light of this temporary closure, we want to share the following ways we can continue to serve you:

 

Call Center (Temporarily Extended Hours): 

Our Call Center hours will temporarily be extended, 7:30am until 6:00pm Monday thru Friday, to make up for the temporary closure of our branch locations.

Interactive Teller Machine (ITM):  

Our ITMs, including those at Milwaukie and Providence Portland Cancer Center, will remain available at their normal listed hours for live teller assistance, and the Service Center at the Providence Cancer is always available - 24/7.

Resources and Access

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ATM Locator

Now you can get surcharge-free cash at nearly 90,000 ATMs that display the AllPoint, CO-OP or MoneyPass Logo. Click here to find an ATM.

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Digital Banking

Our Online and Mobile Banking will allow you to manage your accounts 24 hours a day from the comfort of your home or work.  

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Bill Pay & Auto Payments

You can make payments on your loans and pay bills through our bill payment tool, or other means of automatic payments that we can help you set up. 

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Mobile Deposit

Deposit checks using remote deposit through our mobile app.

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Text Banking & Alerts

Text Banking & Alerts allow you to gain account information quickly though text messages. Register your mobile device in online banking under “Services”, selecting “TextME or eAlerts” under the “Services” section.

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Open Accounts / Apply for Loans

Opening accounts or applying for loans can be accomplished remotely through our online applications found on our website.

Video Banking App VidMe:

Meet with a Member Service Representative on your smart phone. Open accounts, apply for loans, or simply ask questions. Download our app in the Apple App Store or Google Place and give it a try!

Phone Support:

Call us for assistance at 503.215.6090 or 888.849.5189. Our Member Care team will remain available during normal business hours for product/service support and will also be happy to assist with any of the options mentioned above.

Additionally, we want to assure you that we are committed to your health, as well as your ability to access and manage your money.  As we closely monitor the situation surrounding COVID-19, we are following the guidance from the World Health Organization (WHO), the CDC, and federal and local officials to proactively take measures that will help minimize the risk of spreading the virus at our branches, as well as evolving our business continuity plan to ensure we can maintain support and operations. 

We appreciate your support through this period of uncertainty and commit to you that we will take responsible actions that are adaptive to the changing situation to ensure the health and safety of our members and our staff.