How We Can Help

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Providence FCU Covid-19 and Wildfire Response Plan

While many have felt the impact of COVID-19 and the wildfires, few have felt it like healthcare workers. We're here to help Providence caregivers look after their financial health during this crisis. Here are a few of the steps we're taking to support our members and their families.

Loans

We're offering a 0% APR* loan for 12 months to help offset lost income or other unexpected expenses. You can borrow up to $4,000, with terms up to 36 months**. Apply online or over the phone (888-849-5189).
COVID-19 has led to unplanned expenses, pay cuts and layoffs for many. To help give members some financial flexibility during this crisis, we're allowing them to skip a payment for up to 30 days. You can complete the process online in just a few minutes.
Unplanned expenses are never welcome—especially when you're on the front lines of a global crisis. We're offering fast, low-interest loans of up to $2,000* to help healthcare workers though this unpredictable time. Plus, our Caregiver Loan automatically sets aside a portion of the money you pay back to create an emergency savings account—so the next time you need to foot an unexpected bill, you might not need a loan at all. Check out our Caregiver Loan page to see your rate or apply.

Branch Access and Hours

Our Providence Portland Medical Center Service Center is open for a restricted group of members. Keeping with the Cancer Center's access restrictions, only those authorized to be on premises (PPMC caregivers) have access to this location.
Our Milwaukie Office remains open Monday —Friday, 7:30 a.m. to 4:00 p.m.

Providence Office Park II remains open Monday —Friday, 7:30 a.m. to 4:00 p.m.
Our St. Vincent Branch remains closed during the remodel.
St. Vincent Branch Night-Drop and Safety Deposit Access
Night-Drop will be processed Monday and Friday. We encourage you to use ATMs to deposit and withdraw money, surcharge-free—or use our mobile banking app to deposit checks through mobile deposit.

Safety Deposit Box Access
To schedule an appointment to access your safety deposit box, please call our Member Care team at 503-215-6090 or email membercare@providencecu.org.

Teller Assistance

To help compensate for temporary branch closings, we're extending our Call Center hours from 7:30 a.m. to 4:00 p.m., Monday—Friday.
Our ITMs will continue to provide live teller assistance during their normal listed hours. Please note that our ITM in the Providence Portland Cancer Center will remain open, but only those authorized by the Medical Center to be on premises will have access.
With our free VidMe app, you can meet face-to-face with a Member Service Representative on your smartphone. Download our app in the App Store or Google Play and give it a try.

Members who are experiencing a decline or loss in income due to COVID-19 may also have the option of delaying or lowering their Mortgage, Home Equity, and Student loan payments. If you would like more information, email LoanServicingRequest@ProvidenceCU.org or contact one of Member Care representatives to discuss your options. Due to extremely heavy call volume, emailing is highly recommended for the quickest response. Be sure to include the following information in your email:

  • Name of primary borrower
  • Property address
  • Contact telephone number
  • Request for COVID-19 related payment relief

Useful Resources

Online Banking

Online Banking

Our Online and Mobile Banking make it easy to manage your accounts anytime, anywhere. From depositing checks to applying for loans, staying on top of your financial wellness has never been simpler.

Learn More

ATM Locater

ATM Locater

Withdraw cash—with no surcharge—at nearly 90,000 ATMs. Surcharge-free ATMs display the AllPoint, CO-OP or MoneyPass Logo.

Click here to find one

One-On-One Financial Coaching

One-On-One Financial Coaching

We've seen first-hand the impact COVID-19 has had for many healthcare workers and their families. We're offering free, one-on-one video sessions with financial counselors for all members in need of guidance through this challenging time.

Schedule your session

*You must be a member of Providence FCU to receive a loan. Loans are subject to credit approval. Rates are determined by an evaluation of applicant’s credit and may vary. Other restrictions may apply. Contact Credit Union for details.**Hardship Hardship Loan Amount is 2x net monthly income or direct deposit maximum loan amount of $4,000.00.